FLOW’s customer call centre to create 350+ jobs

first_imgKINGSTON, Jamaica – Flow and Advantage Communications Ltd. (ADV) on Monday 7 March 2016 signed a partnership agreement that sets the stage for Flow’s multi-million dollar investment to repatriate its Customer Call Centre of Excellence to Jamaica, and create some 350+ jobs.Officials of both companies welcomed the move that will see more Jamaicans finding gainful employment in what is being described as a world class state-of-the-art Customer Call Centre of Excellence never before seen in this part of the world.“Clearly, this significant investment to bring back the call centre to Jamaica is a direct response to what our customers have been telling us. We are making a huge investment of some US$6M in Jamaica as we move to totally transform our customer experience. This is certainly a case of putting our money where our mouth is,” Garry Sinclair, CEO Flow Jamaica said at the official signing ceremony.Expressing his delight at the partnership with Flow Jamaica Joseph M Matalon, ADV Communications Director and Chairman of its parent Company ICD Group holdings, stated, “This is a proud moment for Advantage Communications; we see our role as a catalyst bringing together the critical elements that allow Flow Jamaica to achieve their customer-focused as well as commercial objectives.” Call Centre Agents at this morning’s signingScheduled to be fully operational by mid-2016, Advantage has completed the first phase of the programme: “we currently have over one hundred of the best and brightest Jamaicans, trained and developed to deliver unprecedented customer experiences, on the phones serving our Flow patrons,” Joe Matalon also said. The confirmation of the Call Centre of Excellence partnership marks a major milestone in the company’s journey towards delivering on its commitment to the people of the region.Flow’s Garry Sinclair also expressed confidence in the capacity of ADV to deliver on the already high expectations of the region’s leading telecommunications firm and their customers, and added, “Both Cable & Wireless and Columbus while we were still separate entities worked together to establish ADV’s network infrastructure that today supports their world class operations and which positions them to be able to deliver on this significant initiative.”The addition of the new operation will bring to two the number of Customer Call Centres of Excellence situated in the Caribbean for the CWC group. The centre will co-exist with Flow’s already operational Call Centre located in Port of Spain, Trinidad. However, calls originating in Jamaica will be channelled to the Jamaican agents – another compelling example of the company’s commitment to placing the customer at the heart of the business. BusinessNewsRegional FLOW’s customer call centre to create 350+ jobs by: – March 8, 2016 167 Views   no discussions Tweet Sharing is caring!center_img Share Share Sharelast_img read more

Landmark Donegal hotel fails to attract buyer at auction

first_imgOne of Donegal’s best-known hotels has failed to find a new owner at auction.An Ostan, Gaoth Dobhair, went under the hammer at at AllSops auction in Dublin with a knock-down reserve price of €590,000.However, the hotel failed to attract any bidders. The 32 bedroom hotel, which has its own leisure centre, sits on a stunning site of 76 acres at Bunbeg.The property also comes with 6 holiday apartments overlooking the North Atlantic Ocean.When it was opened the hotel was a hugely popular venue for weddings and other functions because of its stunning location.There were hopes that if the hotel is re-opened, it would bring a much-needed jobs boost back into the area. Landmark Donegal hotel fails to attract buyer at auction was last modified: December 14th, 2016 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)last_img read more